Returns & Exchanges

At Official xAI Shop, we strive for excellence in every order, but if you are not completely satisfied, you may return or exchange eligible items within 30 days of delivery. All returned products must be in their original, unused condition with all packaging and tags intact.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in the original shipping box and include a copy of your packing slip to ensure a smooth processing experience.

3

Ship the Item

Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned merchandise, a refund will be issued to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing